Shipping policy

Thank you for shopping with JACE Cellars.

Our products are made to order and fulfilled through our trusted production partners. Because each item is created specifically for you, production and shipping times may vary.

Order Processing

Most orders are processed within 2–7 business days before shipment.

During holidays, promotions, or periods of high demand, processing times may be longer.

Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times after shipment:

United States: 3–7 business days
Canada: 7–15 business days
International: 10–30 business days

Please note that these are estimates and are not guaranteed delivery dates.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, and carrier rates.

Tracking Your Order

If tracking is available for your shipment, you will receive tracking information via email once your order has shipped.

Lost or Delayed Packages

JACE Cellars is not responsible for shipping delays caused by:

Weather conditions
Carrier disruptions
Customs processing
Incorrect shipping addresses provided by customers
Other circumstances beyond our control

If your package appears lost in transit, please contact us and we will assist in working with the shipping carrier to investigate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already entered production or shipment, JACE Cellars cannot guarantee replacement or reimbursement.